Capacity Management
Do we have right human capacity in branch network?
Many companies collect data from CRM systems, queue management, and traffic counters, but struggle to use it effectively for capacity optimization.
Do we still have capacity for business growth or are we overheating branch staff? Are customers waiting in queues? Can we reduce costs without cutting into business performance?
Success requires calculating: customer flow in each branch per day (workload), solution/sales time, and people staffing. Only after interconnection of all data sources is it possible to see the big picture and whole network capacity distribution.
Based on this approach, it is possible to reduce personnel costs by up to 10% and increase performance by 10-15% in the first year.